IT Vendor Relationship Manager

Blackbaud

1d•$77,700 - $104,500•Remote

About The Position

The IT Vendor Relationship Manager manages the full lifecycle of vendor engagements within specialist categories and leads Strategic Sourcing engagements, collaborating with business leaders, finance and technical staff to identify requirements, financial analysis, manages vendor selection. This role negotiates contracts, statements of work, deliverables and rates and monitors vendor performance against contracts and SLAs, escalations and vendor offboarding.

Requirements

5+ years of experience in procurement, sourcing or vendor management, preferably in a SaaS organization
Proven experience leading contract negotiations and supplier governance
Strong understanding of sourcing methodology and cost modeling
Excellent stakeholder engagement, communication, and analytical skills
Familiarity with ERP/procurement systems and contract lifecycle platforms
Broad working knowledge of compute, storage and networking components
Strong results-focused approach, with the ability to achieve and exceed goals while maintaining high standards of quality and efficiency.
Excellent organization and planning abilities, effectively managing multiple projects and priorities to ensure timely and successful completion.
Skilled in negotiation and conflict management, adept at resolving issues and fostering positive relationships with stakeholders.
Proficient in risk and issue management, identifying potential challenges and implementing strategies to mitigate risks and address issues promptly.
Committed to process management and improvement, continuously seeking opportunities to enhance workflows and optimize performance.
Utilizes metrics and analysis to drive decision-making, leveraging data to inform strategies and measure success.
Excellent verbal and written communication skills, advanced excel skills, and strong interpersonal and relationship skills

Responsibilities

Lead RFx processes (RFI/RFP/RFQ), supplier evaluations, and award decisions
Analyze market trends, supplier cost structures, and total cost of ownership (TCO)
Partner with stakeholders to align sourcing plans with business needs and budgets
Deliver cost savings, service level improvements, and risk reduction
Lead commercial negotiations in partnership with Legal and Finance
Own contract lifecycle: redlines, renewals, amendments, and performance obligations
Ensure contract terms reflect business, compliance, and risk requirements
Maintain awareness of renewal timelines and proactively initiate renegotiations
Act as the primary relationship owner for strategic and high-impact vendors
Develop and track vendor scorecards, SLAs, and KPIs
Lead regular business reviews and escalations
Identify vendor consolidation, innovation, or restructuring opportunities
Collaborate with Cyber, Legal, and Compliance teams to assess and manage third-party risk
Ensure adherence to internal sourcing policies and external regulatory requirements