IT User Support Technician

H2O Innovation • Gulfport, MS

16h • Hybrid

About The Position

At H 2 O, we simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts. H 2 O Innovation seeks a User Support Technician based in Ramsey, MN to join our team! As a valued team member, you will engage in diverse IT support and improvement of software. We are seeking individuals who possess mechanical aptitude, meticulous attention to details, and forward-thinking abilities.

Requirements

• Technical school diploma or equivalent related to IT
• 5 years of experience in a related field
• Experience in configuring, installing and repairing IT equipment
• Excellent troubleshooting and problem-solving skills
• Be an excellent team player

Nice To Haves

• Knowledge in one or more of these software are considered an asset: Office 365, Windows 11, Windows Server 2019-2022, Active directory, VPN/Wi-Fi, mobile devices (cellphones and tablets)

Responsibilities

• Provide remote or onsite IT support to H2O Innovation users
• Frequent travel to H2O’s offices in the United States to support, improve or implement different software’s
• Participate in the management of tickets and user requests: define priorities and ensure follow-up
• Contribute to the continuous improvement of the User Support department to increase the satisfaction and overall efficiency of users
• Participate in many different projects for the IT department
• Anticipate future needs according to the IT support department activities
• Performs other related duties

Benefits

• Profit sharing bonus program
• Group Insurance plan including dental, vision & telemedicine
• 401K plan with employer's contribution
• Three (3) weeks of paid vacation per year
• Twelve (12) paid wellness days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree