IT User Support Technician Senior

Queen Creek Unified District•Queen Creek, AZ

2d•Onsite

About The Position

To assist in the support and resolution for critical district systems, while working with the Central IT Team to continually promote a safe and efficient learning environment for students and faculty.

Requirements

An associate's degree in an IT related field of study or two years of IT field experience is required.
Ability to maintain effective working relationships with coworkers, administrators and stakeholders.
Experience with sensitive and confidential documents and information.
Must pass a background clearance
Must obtain an Arizona IVP Level One Fingerprint Clearance Card
A valid Arizona state driver's license is required.

Nice To Haves

CompTIA certifications such as A+ or Network + is a plus.

Responsibilities

Ensure all district technology devices are up to date and protected using WSUS, Sophos Central AV and other applications.
Ability to troubleshoot network and computer problems using command line tools, DHCP and DNS.
Maintain computer carts to information technology standards and ensure all devices are ready for use.
Experience imaging machines and moving and managing user profiles and files.
Working knowledge of remote server administration tools (RSAT)
Installation and troubleshooting experience with network printers and print servers.
Manage inventory and keep IDFs and MDFs organized.
Troubleshooting experience with VOIP phones, fax machines and other devices.
Basic knowledge of Microsoft Office and Google Suites.
Be able to diagnose slowness or other computer issues related to PUAs, malware, viruses and other potential causes.
Knowledge of structured cabling systems.
Ability to terminate and diagnose cabling problems.
Provide escalation support for computer technicians and other support personnel.
Work a flexible schedule to accomplish the duties of the position.
Work throughout all district sites efficiently with minimal disruption to learning.
Prioritize network support needs and accomplish the work in a timely manner.
Inform staff and technicians about hardware/software issues in non-technical terms as needed.
Maintain a high degree of confidentiality with school district records and technology data.
Perform other job-related duties as assigned to advance district priorities.