IT User Support Coordinator II (2 Positions)

Tennessee Tech•Cookeville, TN

9d•Onsite

About The Position

This position provides technology support to the campus community and is a part of the Tier 1 services of Academic & Client Technologies. The Information Technology Associate position provides technology support to faculty, staff, and students, and maintains computers (both hardware and software) and related technologies in the campus environment. May occasionally work varying schedules in order to provide extended support.

Requirements

A bachelor’s degree (or equivalent university credit hours) from an accredited institution OR 60 university credit hours and three years relevant experience.
Demonstrated excellence in communications and interpersonal skills, organizational skills, and attention to details.
In-depth technical knowledge of Windows and Mac OS X operating systems, as well as application software (including word processing, spreadsheets, databases, Internet browsers, and email clients).

Nice To Haves

Experience providing technical support in a higher education environment.
Advanced technical knowledge of Mac OS X and Windows, multimedia equipment, instructional technology tools, and hardware.
Experience with enterprise-level remote deployment tools.

Responsibilities

Provides technology support to the campus community.
Maintains computers (both hardware and software) and related technologies in the campus environment.
Advises Service Center agents who are on a call.
Communicates and coordinates issues and their resolution across different parts of ITS.