IT User Support I

BrokerLink • Calgary, AB

1d • CA$50,900 - CA$62,200 • Onsite

About The Position

We’re looking for an IT User Support I to join our growing team!

Requirements

• Able to physically work in-office 5 days a week with willingness to travel to nearby locations as needed
• In-depth knowledge of PCs and centralized system environments
• Knowledge of Windows, MS Office, Lotus Notes, LAN / WAN
• At least 1 year of customer service experience
• Being customer oriented
• Strong collaboration skills
• Analysis and synthesis
• Be action oriented
• 1-2 years of Technical experience or equivalent of Post-Secondary education
• No Canadian work experience required however must be eligible to work in Canada.

Responsibilities

• Respond to users (brokers / employees) regarding computer systems issues or questions.
• Record all queries in order to document the steps leading to the resolution of the problem.
• Intervene in critical situations in the event of a system failure.
• Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales.
• Ensure the management and integrity of user identity by following the procedures in place to secure the use of computer systems.
• Participate in the development of documentation intended for users in collaboration with the other support services of the company.

Benefits

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing
• Wellness account
• Share plan & other savings
• Incentive plan
• Annual bonus: 5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
• Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.
• Group RRSP, with company matching DPSP offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree