IT University Data Center Student Assistant

California State University, Fullerton•Fullerton, CA

1d•$17 - $24•Onsite

About The Position

Under direct supervision, the Student Assistant answers first echelon phone support calls and escalates, if needed, for afterhours HelpDesk. Assists full-time staff technicians as needed in the data center. Under supervision, performs data center tasks, including but not limited to: Monitor servers, network and climate monitors; Perform walkthroughs of the data center, Log onto phone systems and create tickets as needed; Assist with emergencies or special projects; Assist with asset management; Report shift updates at end of each shift and escalate issues, as needed. Adheres to the Data Center Access Guidelines provided by the Information Security Officer (ISO). Other duties may be assigned at Data Center staff / management discretion.

Requirements

Ability to learn and perform assigned work.
Ability to follow oral instructions.
Ability to work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels.
Ability to read and write English at a level appropriate to the position.
Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
Student who has completed the prior semester (has not graduated), or who is registered for the subsequent semester.
In good academic standing (not on academic probation, continued probation, academic dismissal).
Student who is authorized to work in the United States and can provide employment eligibility documents.
Able to push or pull carts holding up to 100 lbs.
Able to lift up to 30 lbs.
Able to work swing and graveyard shifts.
Able to grasp training in these areas: DC Map, Signing in/out, Escalation, Rack Mounting, Server repair, Cabling, Data Center Alerts, Phone Support, Ticket Creation, Asset Management, and general data center functions.
A background check (including a criminal records check) must be completed satisfactorily and is required for this position.

Nice To Haves

Electrical Engineer major
Computer Science major

Responsibilities

Answers first echelon phone support calls and escalates, if needed, for afterhours HelpDesk.
Assist full time staff technicians as needed in the data center.
Monitor servers, network and climate monitors.
Perform walkthroughs of the data center.
Log onto phone systems and create tickets as needed.
Assist with emergencies or special projects.
Assist with asset management.
Report shift updates at end of each shift and escalate issues, as needed.
Adhere to the Data Center Access Guidelines provided by the Information Security Officer (ISO).