IT Travel Technician

CSI Companies•Plano, TX

1d•$60,000 - $80,000•Onsite

About The Position

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. Summary The IT Travel Technician is responsible for providing technical support, managing IT assets, and overseeing remote IT projects within a clinical office environment. This role primarily consists of desktop support/helpdesk, with about 50% taking place at remote CSI facilities, and 50% inhouse at our Plano, TX location. Execute device installation, repair, and upgrades to ensure optimal performance, providing in-person or remote support in a timely and accurate fashion while adhering to all IT Service Management processes and procedures.

Requirements

High school diploma or equivalent; associate’s or bachelor’s degree in IT, project management, or related field preferred.
Prior help desk experience
Initiative to learn and understand process/workflow
Excellent troubleshooting skills
Excellent customer service skills
Excellent phone etiquette
Must possess the ability to multi-task and frequently change direction.

Responsibilities

Installs, upgrades, configures, maintains, and troubleshoots end-user hardware and software to ensure required desktop service levels
Ensures accurate tracking of hardware through Asset Management procedures
Collaborates with the IT Department Managers for Asset ordering
Performs onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users, recommending and implementing corrective solutions, as needed.
Supports accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes
Collaborates with IT Department Managers to identify any ongoing issues or ticketing trends with assets
Primary contact for all site based IT projects and troubleshooting
Adheres to all IT Service Management policies and process areas
Contributes to continual service improvement in all aspects of IT support function
Consistently represents the company in a professional manner
Provides high level of “customer service” for all company staff
Adheres to the Company’s compliance requirements as stated in the company handbook and all other related policies.
Performs other duties and responsibilities as assigned.
Maintain documentation for IT processes, asset records, and user guides.
Support IT projects, such as system upgrades or office relocations, as assigned.
Provide basic training to employees on the use of IT systems and tools.
Collaborate with vendors for equipment repairs, warranty claims, or procurement needs.