IT Technician

Martin Energy Group Services LLC•Tipton, MO

About The Position

Responsible for supporting and maintaining in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Requirements

Highschool Diploma preferred or relevant experience
Two (2) to five (5) years of directly related experience in IT support
Accomplish organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Protect organization's value by preserving the confidentiality of information qualifications
Education or knowledge of the principles, methods, and techniques used in troubleshooting and support
Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Ability to successfully interact with all levels of management, other IT professionals and end-users
Strong analytic and problem-solving skills
Open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Responsibilities

Support and maintain in-house computer systems, desktops, and peripherals.
Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal workstation performance.
Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required
Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
Evaluate, prioritize and respond to service requests with a resolution
Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
Construct, install, and test customized configurations based on various platforms and operating systems
Monitor and test PC performance and provide statistics and reports
Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Maintain communications with end users to ensure systems continually meet business needs
Perform periodic system maintenance
Place and escalate vendor service calls when necessary to resolve hardware or software failures
Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Write technical specifications for the purchase of PCs, networking hardware and related products
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
Coordinate with end users and technical staff to implement and maintain systems that utilize industry’s best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
Generate metrics, project status reports and operating status reports for management and team members
Provide guidance to less experienced personnel
Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues
Provide service desk and technical support to users
Perform routine to moderately complex problem analysis and resolution design for systems and applications
Support, communicate, reinforce and defend the mission, values and culture of the organization
Maintain timely and accurate helpdesk records using the ticket management system