IT Technician

Gonzaba Medical Group • San Antonio, TX

5d

About The Position

Reports to the Director of Information Technology, who provides objectives, timelines, resources, and responsibilities to support the current and future needs of Gonzaba Medical Group. A non-exempt position responsible for providing technical assistance and support to employees concerning computer hardware and software problems, troubleshooting, and training.

Requirements

• Minimum high school education or equivalent. Degree of Certification in related field or 3 years hands-on experience.
• Minimum 3 years of experience with IT support functions related to a wide variety of computer hardware, servers, and software – preferably in a healthcare setting.
• Computer Skills: Knowledge of Word processing software, spreadsheet software, Internet, and database software. Skills in using computer/copier. Proficiency in word processing, spreadsheet, and database software. Experience with electronic medical record systems.
• Requires manual dexterity. Involves sitting up to 80 percent of the day, walking, bending, kneeling, stretching, or standing the remainder. May need to lift up to 45 pounds.

Responsibilities

• Provides IT support and troubleshooting services.
• Monitors and maintains IT applications, computers, and servers.
• Setup and deployment of new hardware and software.
• Train employees on computer hardware, software, and other equipment.
• Resolve IT related problems and keeps detailed records.
• Monitor ticket queues in the IT ticketing system and resolve tickets according to departmental requirements.
• Must be able to follow, implement, and create detailed instructions.
• Must be able to independently travel throughout the day from site to site.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees