Technician - IT

Casino and•Aurora, CO

About The Position

Why Bally's? Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. Responsibilities: The following and other duties may be assigned as necessary: Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Effectively handle all service calls. Accurately assess user issues, and research, diagnose, and resolve problems. Promptly refer higher-level issues to IT leadership. Follow up with users to ensure adequate problem resolution. Maintain and support applications and workstations. Maintain and support servers and data communications equipment. Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning. Perform system security audits to meet compliance requirements. Perform preventive maintenance and repair services to all IT related equipment as needed. Implement and install new software and hardware as needed. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members.

Requirements

Must be at least 21 years of age.
An associate’s degree in a related field plus at least 2 years of experience, or the equivalent combination of education and experience, is required.
Strong knowledge of PC’s, servers, networks, software, hardware, and telecommunications equipment is required.
Network cabling installation and termination.
Must be flexible with your schedule including weekends and overtime.
Read, write, and understand complex instructions and operating manuals.
Communicate appropriately with all racetrack employees and corporate IT.
Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Nice To Haves

Experience with Windows 10, Office 365, Active directory, VMware, Cisco, Server 2019-2022, SQL preferred.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Effectively handle all service calls.
Accurately assess user issues, and research, diagnose, and resolve problems.
Promptly refer higher-level issues to IT leadership.
Follow up with users to ensure adequate problem resolution.
Maintain and support applications and workstations.
Maintain and support servers and data communications equipment.
Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
Perform system security audits to meet compliance requirements.
Perform preventive maintenance and repair services to all IT related equipment as needed.
Implement and install new software and hardware as needed.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all guests and team members.