IT Tier I Support Technician

Wilson & Company, Inc., Engineers and Architects•El Paso, TX

1d•$24 - $28•Hybrid

About The Position

Wilson & Company is a civil engineering and architecture firm seeking a full-time IT Support Technician to provide Tier I help desk support. This position is located in El Paso, TX, Las Cruces, NM, or Kansas City, MO. The ideal candidate is self-motivated, organized, and communicates clearly with both technical and non-technical staff. This role supports engineers, architects, designers, and project teams who rely on stable workstations, reliable connectivity, and quick turnaround on technical issues to keep projects moving.

Requirements

2–5 years supporting Windows desktop operating systems, Office 365, and Teams
Experience imaging and deploying PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking
Troubleshooting computer hardware, software, and application issues, including patch/update management (installing, troubleshooting, manual deployment when auto-updates fail)
Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support
Support for internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV
Experience with Remote Desktop tools and mobile device support (iPhone, Android, tablets)
Software license management for design applications (Autodesk, Bentley, Esri) and basic GIS awareness (ArcGIS or similar)
Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs
Basic cybersecurity awareness (phishing identification, endpoint protection alerts)
Strong documentation habits — accurate ticket logging and contribution to knowledge base/SOPs
Understanding of SLA targets and escalation procedures (Tier 2/3 hand-off)
Excellent problem-solving, analytical, and communication skills (written and verbal)
Strong customer service orientation in a user-facing, deadline-driven environment
Hands-on workstation support required, including lifting/moving equipment; willingness to report to the office regularly and support occasional after-hours/on-call work
Occasional travel to other offices required
Ability to work independently or on a team, adapting quickly as business needs change
Highly motivated, with interest in career growth through company training

Nice To Haves

Autopilot a plus for PC imaging and deployment
Basic GIS awareness (ArcGIS or similar)
Experience supporting civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation) strongly desired, including large CAD/BIM/GIS file and storage needs

Responsibilities

Provide Tier I help desk support.
Support engineers, architects, designers, and project teams.
Support Windows desktop operating systems, Office 365, and Teams.
Image and deploy PCs via Microsoft Intune (Autopilot a plus), including asset inventory/equipment tracking.
Troubleshoot computer hardware, software, and application issues, including patch/update management.
Perform Active Directory account management (creating, disabling, modifying users), password resets, DNS, DHCP, and MFA support.
Support internal and cloud-based infrastructure: email, printers, wired/wireless networks, and Teams-based video conferencing/AV.
Provide support for Remote Desktop tools and mobile device support (iPhone, Android, tablets).
Manage software licenses for design applications (Autodesk, Bentley, Esri) and provide basic GIS awareness (ArcGIS or similar).
Support civil engineering and architecture design applications (AutoCAD, Civil 3D, Revit, Bentley MicroStation), including large CAD/BIM/GIS file and storage needs.
Maintain basic cybersecurity awareness (phishing identification, endpoint protection alerts).
Maintain accurate ticket logging and contribute to knowledge base/SOPs.
Understand SLA targets and escalation procedures (Tier 2/3 hand-off).
Provide excellent problem-solving, analytical, and communication skills (written and verbal).
Offer strong customer service orientation in a user-facing, deadline-driven environment.
Perform hands-on workstation support, including lifting/moving equipment.
Report to the office regularly and support occasional after-hours/on-call work.
Travel occasionally to other offices.
Work independently or on a team, adapting quickly as business needs change.
Pursue career growth through company training.