IT Tier 1 Helpdesk Technician
About The Position
Kansas City, MO Contract position with potential recurring extension Schedule: Full-Time | Monday-Friday 8am to 5pm Location: 100% On-Site Are you passionate about technology and providing exceptional customer service? Our client is seeking an experienced IT Help Desk Analyst to join their IT Support team. In this role, you'll be the first point of contact for employees experiencing technical issues, helping resolve hardware, software, and account-related problems while delivering an outstanding support experience. If you thrive in a fast-paced environment, enjoy troubleshooting technology, and take pride in helping others, we'd love to hear from you.
Requirements
- 2+ years of experience in an IT Help Desk, Desktop Support, or Technical Support role
- Strong troubleshooting skills in Microsoft Windows environments
- Experience supporting Microsoft 365 applications
- Experience working with Dell desktops and laptops
- Familiarity with ServiceNow or another enterprise ticketing system
- Excellent communication and customer service skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Self-motivated with strong problem-solving abilities
- Comfortable supporting users both remotely and in person
- High School Diploma or equivalent experience
Nice To Haves
- Experience supporting enterprise IT environments
- Knowledge of Active Directory user administration
- Experience imaging, deploying, or configuring workstations
- Familiarity with remote support tools
- Basic networking knowledge (TCP/IP, VPN, printers, connectivity)
Responsibilities
- Provide Tier I technical support for employees through ticketing system, phone, Microsoft Teams, email, and in-person interactions
- Troubleshoot Windows operating systems, Microsoft 365 applications, Dell hardware, printers, and common end-user technology issues
- Resolve user account, password, software, and hardware issues while escalating more complex problems when appropriate
- Maintain accurate and detailed ticket documentation and update knowledge base articles
- Prioritize and manage multiple support requests while meeting established service levels
- Deliver exceptional customer service with every interaction
- Support walk-up users in the Kansas City office with hands-on technical assistance
- Collaborate with other IT team members to ensure timely issue resolution
- Take ownership of assigned tickets from initial contact through resolution or escalation
Benefits
- Health, Dental, & Vision Insurance
- 401(k) with Company Match
- Company-paid Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
