IT Telecom Systems Administrator REMOTE

Rotech Healthcare Inc.•Orlando, FL

3d•Remote

About The Position

We are seeking a dedicated Telecom System Administrator (REMOTE) to join our team. In this position you are responsible for support and management of in-house and hosted voice and video services, FAX and Public Switched Telephone Network (PSTN) services and providers, and other Telephony related equipment and services. Ability to work after hours, on weekends and holidays as needed; on-call rotation required. Must live within the US. At this location, this position pays $75K to $80K BASE SALARY, depending on related experience, and is eligible for a bonus opportunity.

Requirements

Bachelor’s degree in Management Information Systems, Computer Science or equivalent experience, required
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Make decisions when dealing with multiple alternatives
Multi-task along with attention to detail
Perform complex diagnostics on network, and associated systems
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Computer Operating Systems; Windows, UNIX, Linux and Cisco IOS
Email transmission and communication
Internet navigation and research
Microsoft applications; Word and Excel
Office equipment; fax machine, copier, printer, phone and computer / tablet

Nice To Haves

Three years of voice network administration knowledge and experience
Cisco Certification, preferred
Experience with NICE CXone, Call Manager, Cisco Jabber and Unity, preferred
Experience with VMware, preferred
Experience with WebEx, Teams or Zoom, preferred

Responsibilities

Ability to handle multiple projects and assignments at the same time
Assists in execution of the overall project plan
Assists with network additions and change tasks such as computer installs and network infrastructure changes
Assists with system patches, service packs, and updates
Computer Operating System Administration as required
Coordinates with service providers in scheduling preventive maintenance, upgrades, and repair, and maintains records
Detailed knowledge of Cisco Call Manager and Unity
Ensures compliance with security policies and procedures for all systems administered
Experience with call center applications and operations
Isolates and resolves complex problems utilizing appropriate diagnostic tools
Maintains system back-ups and restores
Monitors system performance at both the hardware and software levels
Participates in the monitoring, maintenance, support, and optimization of all voice and video hardware, software, and communication links
Performs necessary troubleshooting, diagnostics, research, evaluation, and documentation of various WAN/LAN/VoIP and Video communications issues and solutions
Performs other duties as assigned

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations