IT Technology Services Senior Specialist

SAP • Edgmont Township, PA

3d • $125,923 - $195,976 • Remote

About The Position

SAP America, Inc. seeks an IT Technology Services Senior Specialist at our Newtown Square, PA location to contribute to SAP’s Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Information Technology, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.
• SAP Basis administrative duties
• SAP Technical Consulting experience
• Solution design, enterprise architecture, or SAP implementation
• SAP product portfolio, offerings, and industry solutions
• SAP solutions (releases, platform interdependencies)
• Implementing Application or Technical operations of SAP solutions in a cloud environment
• Hyperscaler Clouds including AWS, MS Azure, or GCP

Responsibilities

• Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS.
• Work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve customers, by providing quality services throughout their entire lifecycle.
• Customer-facing role focused on Large & Strategic Customers, a part of the Enterprise Cloud Services delivery organization.
• Primary contact for the customer regarding technology discussions.
• Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
• Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
• Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
• Present the intricacies of the private oering, technical details, and engagement model to internal and external stakeholders.
• Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
• Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
• Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
• Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
• Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• SAP North America Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior