IT Technologist

Medtronic•North Haven, CT

10d•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life IT Technologist at Medtronic, emphasizing onsite technical support, infrastructure maintenance, vendor coordination, and collaboration across various environments, requiring technical expertise in networking, operating systems, and cybersecurity, with a commitment to diversity, inclusion, and continuous learning. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite at the Billerica site as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. No relocation assistance is available for this role. Travel up to 20% Must have valid driver's license and ability to acquire a passport Ability to lift equipment up to 50 pounds Willing to support after-hours, weekends and participate in on-call rotations when critical support is needed Responsibilities may include the following and other duties may be assigned. Provide onsite operational support for the organization's infrastructure services, ie. Local Area Networks (LANs); servers, etc. Recommend adjustments or enhancements to improve systems and processes. Involved in the planning of system development and deployment of site infrastructure services Evaluate the use of vendors over own effort during assessment of IT activities. Educate I&O services and capabilities, assist in driving technology adoption, leveraging I&O solutions. Test the quality of a product/service and its ability to perform a task or solve a problem. Perform basic maintenance and performance optimization procedures in each of the primary operating systems. Participate in root cause analysis, problem management, and continuous improvement activities that improve and stabilize infrastructure services for assigned sites. Recommend adjustments or enhancements to improve systems and processes. Other duties as assigned

Requirements

2+ years of experience with a high school diploma or equivalent.
Must have valid driver's license and ability to acquire a passport
Ability to lift equipment up to 50 pounds
Willing to support after-hours, weekends and participate in on-call rotations when critical support is needed

Nice To Haves

Strong proficiency in Windows/macOS, Active Directory, M365, and troubleshooting methodologies.
Ability to perform hands and feet infrastructure tasks (racking, cabling, console access) with guidance
Demonstrates a strong customer-support mindset along with excellent problem-solving and analytical skills.
Proven, repeatable troubleshooting routines that balance speed, safety, and documentation.
Solid grasp of infrastructure dependencies and how systems interconnect.
Knowledge of routing, switching, firewalls, wireless infrastructure.
Experienced in OS installations, basic configurations, and performing remote management tasks.
Commitment to continuous learning through formal training and self-directed education.
Adept at developing trusted partnerships with end users, identifying their requirements, and converting them into practical technology solutions.
Demonstrates strong written and verbal communication skills.
Experience supporting collaboration platforms.
Understanding of basic cybersecurity principles and best practices
Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks).
Experience coordinating with cross-functional partners (engineering, security, procurement, facilities) to land end-to-end outcomes.
Solid grasp of infrastructure dependencies and how systems interconnect.
Comfortable working independently, supporting a broad set of technologies, and engaging directly with stakeholders.
Demonstrates practical expertise and competence in the role, typically acquired through a combination of advanced education and relevant experience.
2+ years of experience with a high school diploma or equivalent.
Previous Medtronic experience
Knowledge of routing, switching, firewalls, and wireless infrastructure.
Hands-on experience configuring, deploying, and supporting networks, servers, storage, and backup solutions.
Strong understanding of server and database infrastructure
Exposure to device management and compliance tooling for Windows and macOS, SCCM, Solarwinds and Nexthink.
Knowledge of VMware, Hyper-V, or other virtualization platforms
Ability to train or mentor other team members
Certifications: CompTIA A+
CompTIA Network+
CompTIA Security+
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Provide onsite technical support, troubleshooting, diagnostics, and escalation for local and regional infrastructure services to ensure uninterrupted IT operations.
Deliver hands-on “smart hands and feet” support for network, server, endpoint, printer, and infrastructure equipment, including network closets.
Support network connectivity, device configuration, deployment, maintenance, and decommissioning across LAN and WAN environments.
Perform preventative maintenance and basic optimization for endpoints, operating systems, applications, and peripherals.
Execute basic infrastructure support tasks such as server reboots, compute support, and AV systems assistance.
Maintain technical expertise across LAN, WAN, operating systems, and core infrastructure technologies.
Develop, document, and maintain system designs, configuration standards, specifications, and operating procedures.
Evaluate hardware and software interactions to ensure system functionality, performance, compatibility, security, and compliance standards are met.
Identify, troubleshoot, and resolve system deficiencies, test system updates, modifications, and configurations.
Provide IT support across office, manufacturing, lab, and distribution environments.
Serve as the onsite point of contact and trusted advisor for I&O service delivery, ensuring stakeholder needs are understood, addressed, and escalated appropriately.
Build strong relationships with local and regional business leaders, Facilities, vendors, and IT stakeholders to support effective service delivery.
Facilitate communication and coordination between business stakeholders, IT product teams, and delivery teams.
Coordinate third-party maintenance, vendor services, quotations, and delivery of equipment and services; assess vendor versus internal resource needs.
Manage and support hardware lifecycle processes, including installations, upgrades, and decommissions.
Lead and coordinate local IT infrastructure projects from initiation through deployment and completion.
Assess and prioritize site-specific and regional technology demands; ensure infrastructure services perform as expected.
Drive continuous improvement by developing standards, playbooks, SOPs, and knowledge articles, and by identifying process enhancements that improve efficiency and user experience.
Document and maintain site inventory and contact information for accuracy and completeness.
Support response and resolution of site infrastructure incidents and outages.
Act as a liaison with key technology vendors, IT product teams other business functions to coordinate or drive delivery of infrastructure services at the site.
Provides onsite operational support for the organization's infrastructure services, ie. Local Area Networks (LANs); servers, etc.
Recommend adjustments or enhancements to improve systems and processes.
Involved in the planning of system development and deployment of site infrastructure services
Evaluate the use of vendors over own effort during assessment of IT activities.
Educate I&O services and capabilities, assist in driving technology adoption, leveraging I&O solutions.
Test the quality of a product/service and its ability to perform a task or solve a problem.
Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
Participate in root cause analysis, problem management, and continuous improvement activities that improve and stabilize infrastructure services for assigned sites.
Recommend adjustments or enhancements to improve systems and processes.
Other duties as assigned

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)