IT Technician (U.S.)

IntelliSurvey•Irvine, CA

12d•Hybrid

About The Position

At IntelliSurvey, we're on a mission to enable professional research online. Headquartered in Irvine, California, we've spent more than two decades building one of the industry's most flexible and sophisticated market research platforms. We help organizations tackle complex research challenges that others shy away from, delivering innovative technology and expert services that generate insights our clients can trust. With a talented global team and collaborative, remote/hybrid culture, we continue to grow by helping our clients solve increasingly complex business problems. We're looking for a Part-Time IT Technician to join our team. This role offers the flexibility to work in a hybrid arrangement or full onsite from our Irvine headquarters. You'll be a key role in supporting employees, office technology, and IT infrastructure by maintaining end-user devices, assisting with desktop support, and helping ensure our systems run smoothly.

Requirements

Associate degree in Information Technology, Computer/Information Science, or related discipline
Extensive knowledge of Windows and macOS operating systems
Minimum 2 years of practical IT experience

Responsibilities

Build and maintain end user hardware (laptops and desktops)
Assist the Desktop Support Specialist with endpoint inventory management
Build and maintain desktop image systems and processes
Ship and receive laptops, servers, and other IT supplies
Perform all office-related IT tasks, including managing office networks, security systems, and computing peripherals
Assist the Desktop Support Specialist with desktop support tickets as needed
Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values
Assist the Senior Sysadmins on-location at company data center as needed
Assist the Desktop Support Specialist in creating training materials and other documentation pertaining to company computer usage and policy