IT Technician - Entry Level

PCH Hotels & Resorts • Point Clear, AL

21h • Onsite

About The Position

Step into an exciting career as an IT Technician at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s beautiful Gulf Coast. Set across 550 acres of breathtaking natural surroundings, the Grand blends timeless Southern elegance with modern luxury, creating a world-class destination for guests from around the globe. With more than 175 years of rich history, the Grand stands as a true icon of Southern hospitality and excellence. Join our team and play a vital role in supporting the technology that keeps our resort running seamlessly behind the scenes. The Grand Life is calling—will you answer? As an IT Technician, you’ll play a key role in ensuring smooth day-to-day technology operations across the property. You’ll be the go-to resource for associates needing technical support, responding to calls, emails, and service requests to resolve issues efficiently and effectively. Your hands-on expertise and problem-solving mindset will help maintain reliable systems, support connectivity, and enhance the overall experience for both team members and guests. Working closely with the IT team, you’ll contribute to maintaining a secure, high-performing technology environment aligned with PCH Hotels & Resorts and Marriott standards.

Requirements

• Associate’s degree in Information Technology or related field, or equivalent experience/training.
• 6 months to 1 year of related IT support experience preferred.
• Basic knowledge of IT systems, networks, and troubleshooting practices.

Nice To Haves

• Hospitality technology experience is a plus.

Responsibilities

• Provide timely support for hardware, software, and network-related issues, including desktops, laptops, printers, and mobile devices, ensuring minimal disruption to operations.
• Install, configure, and maintain computer systems and applications, ensuring all technology remains up-to-date and fully functional.
• Assist in maintaining network infrastructure, including routers, switches, and access points, to ensure reliable connectivity throughout the property.
• Respond to and manage help desk tickets, track issues through resolution, and provide both remote and on-site technical assistance.
• Perform system updates, patches, backups, and diagnostic checks to maintain data integrity and protect against cybersecurity threats.
• Track IT equipment, manage inventory, and coordinate ordering of supplies as needed.
• Work alongside IT team members to resolve complex issues and escalate when necessary to ensure timely solutions.
• Assist with setup and support of AV equipment for meetings, events, and presentations across the resort.
• Provide basic guidance to associates on systems, applications, and cybersecurity best practices to improve overall efficiency.
• Stay current with emerging technologies and continuously develop technical skills to enhance support capabilities.

Benefits

• Health, Dental, and Vision Coverage: Comprehensive plans including FSA and HSA options.
• 401(k) with Company Match: Build your future with our competitive retirement savings program.
• Exclusive Discounts: Enjoy special rates on hotel stays, dining, golf, and retail at PCH properties and globally through Marriott.
• Career Growth Opportunities: Access ongoing training, mentorship, and advancement opportunities across PCH Hotels & Resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree