IT Technician

Bonneville Group•Caguas, PR

55d

About The Position

The IT Technician will provide frontline technical support and ensure the reliable operation of the organization’s IT systems and infrastructure. This role requires strong problem-solving skills, responsiveness, and the ability to support both remote and onsite users across a variety of technical environments.

Requirements

Strong problem-solving skills
Responsiveness
Ability to support both remote and onsite users
Experience with hardware, software, and network systems
Experience troubleshooting desktops, laptops, mobile devices, printers, and peripheral equipment
Experience with installation, configuration, and maintenance of IT equipment and systems
Experience setting up and deploying new user workstations
Experience with account creation, email configuration, and access permissions
Experience maintaining and supporting operating systems (Windows, macOS)
Experience supporting common business applications (e.g., Microsoft 365)
Basic network troubleshooting skills
Experience with system performance monitoring
Experience with routine maintenance tasks such as software updates, patch management, and system backups
Experience maintaining documentation of support requests, resolutions, and IT asset inventory
Knowledge of cybersecurity best practices
Experience with endpoint protection
Experience assisting with user access controls
Ability to identify potential security risks
Experience assisting in IT projects
Ability to provide basic user training and guidance

Nice To Haves

Entry-level IT professional seeking to develop hands-on experience

Responsibilities

Provide helpdesk support by responding to user inquiries, diagnosing technical issues, and delivering timely resolutions related to hardware, software, and network systems.
Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, and peripheral equipment.
Deliver onsite technical support, including installation, configuration, and maintenance of IT equipment and systems.
Set up and deploy new user workstations, including account creation, email configuration, and access permissions.
Maintain and support operating systems (Windows, macOS) and common business applications (e.g., Microsoft 365).
Assist in basic network troubleshooting, including connectivity issues, Wi-Fi access, and LAN infrastructure.
Monitor system performance and escalate complex technical issues to senior IT personnel when necessary.
Perform routine maintenance tasks such as software updates, patch management, and system backups.
Maintain accurate documentation of support requests, resolutions, and IT asset inventory.
Support cybersecurity best practices by ensuring endpoint protection, assisting with user access controls, and identifying potential security risks.
Assist in IT projects, including system upgrades, migrations, and implementation of new technologies.
Provide basic user training and guidance on IT systems, tools, and best practices.