IT Technician-NonEx

Churchill Downs Incorporated•Oxford, ME

2d•Onsite

About The Position

The IT Technician accomplishes IT objectives by assisting in the planning, organizing, and supervision of IT Technicians and by ensuring the smooth operation of the facility’s computer systems. Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. Oxford Casino, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options, including over 20 table games, nearly 1,000 slot machines and a sportsbook, providing a wide range of entertainment choices for visitors. It also offers 107 hotel rooms and 2 restaurants, making it a destination for both gaming and accommodations. The core values of the casino- safety, cleanliness, compliance, and friendliness- are important principles that reflect the commitment to creating a positive experience for team members. With these guiding principles, Oxford Casino Hotel and Sportsbook aims to continue learning, growing, and improving. We hope that you are the person to join our team.

Requirements

Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
Strong analytical and problem-solving skills
Demonstrated working knowledge of software and web applications as well as system hardware
Bachelor’s degree in Computer Science, Software Development, or related field
Two to three years of work experience in information technology or related field
Must obtain valid gaming license, where applicable

Responsibilities

Provides onsite information technology support for the entire gaming facility
Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary
Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc.
Creates and maintains end-user accounts and permissions as required, providing desktop support
May perform basic installation and programming of telephone system, copy machines, printers, etc
Assists with programming copiers for scanning and emailing documents
Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary
Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
Trains staff in the use of new or changed systems
Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information
Maintains inventory of all computer-related equipment
Provides guest service to internal and external guests
May support Audio/Visual systems
Performs other duties as assigned