IT Technician

Roadrunner Food Bank, Inc. • Albuquerque, NM

49d • Hybrid

About The Position

The IT Technician plays a pivotal role in ensuring the seamless operation of our IT infrastructure by providing essential technical support through the helpdesk, adeptly troubleshooting issues, and actively contributing to diverse IT projects.

Requirements

• Demonstrate basic knowledge of IT systems, hardware, software, and networking protocols.
• Exhibit excellent troubleshooting and problem-solving skills to address diverse IT issues promptly.
• Possess effective communication and interpersonal skills to interact with end-users and team members.
• Display patience and empathy in addressing user concerns, ensuring a positive and supportive user experience.
• Legally Authorized to work within the United States

Nice To Haves

• n/a

Responsibilities

• Act as the initial point of contact for end-users, providing Level 1 support for helpdesk inquiries and escalating complex issues to higher-tier support when necessary.
• Assist in resolving user tickets efficiently, maintaining a high level of customer service and ensuring a positive user experience.
• Manage and create user accounts, group memberships, and organizational units within Active Directory/Azure and other company applications.
• Oversee the imaging process for new PCs, ensuring standardized configurations and software installations, while also conducting timely repairs and maintenance on malfunctioning PCs.
• Facilitate the seamless deployment of PCs, including setup and configuration.
• Conduct training for new users on system usage, including software applications, and security protocols.
• Execute the installation and configuration of diverse IT equipment, including hardware, networking devices, and cameras, in environments ranging from office spaces to warehouse facilities.
• Provide flexible and reliable support for various IT projects, offering assistance where needed to ensure successful planning, execution, and completion.
• Design, development, document, perform analysis, create, test or modify computer systems or programs, including prototypes, based on and related to user or system design specifications.
• Design, documentation, testing, creation or modification of computer programs related to machine operating systems.

Benefits

• medical
• dental
• vision
• 403b
• 13 paid holidays each year
• 15 PTO Days each year
• 2 Personal Days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed