IT Technician

Sunset Studios•Los Angeles, CA

1d•Onsite

About The Position

At Sunset Studios, we provide the best-in-class studio space to the biggest names in tech and entertainment, and we're seeking an IT Technician with outstanding customer service skills to assist with IT administration and user support for our studio tenants at our Sunset Studios property in Hollywood. As the IT team, we help everyone stay connected and equipped, including the tenants who utilize our sound stages and creative offices for their productions. We are responsible for providing both the infrastructure and hands-on user assistance with all our systems and hardware, including Windows Operating Systems, Microsoft Office Suites, Computer & Server Hardware, Macs, Smartphones, iPads, iPhones, and Networking. Are you looking to use your IT expertise and exceptional interpersonal skills to support a thriving, forward-thinking company? Join our team!

Requirements

Minimum of 2 years experience supporting local and remote Windows-based PCs in a large or mid-sized corporate environment.
Bachelor's Degree in a related field or equivalent work experience.
Working knowledge of Windows computers, software and proficiency with Office 365 and Azure AD administration and support.
In-depth experience with Microsoft Teams, Zoom Video Communications, SharePoint and Windows, Antivirus solutions, Windows virtual & remote desktop solutions, Dell desktop and laptop hardware, including Multi-Function copier hardware.
Experience with ticket management tools such as ServiceNow, Windows Desktop/Laptop Imaging practices, and system patching.
Ability to work varied hours, including early morning, late evening or occasionally weekends, to provide on-site support.
Strong problem-solving and troubleshooting skills in order to promptly and efficiently resolve technical problems.
Exceptional interpersonal and communication skills.

Nice To Haves

Experience with Windows Server, Windows System Center, Mobile Device Management, Intune, Dropbox, Citrix Xen Desktop, MFA, 2FA, SSO, Microsoft One Drive, and/or Proofpoint, knowledge of Microsoft Windows 2016 & 2019 and solid experience with Microsoft Active Directory.

Responsibilities

Provide high-level and hands-on IT support and build positive relationships with Sunset Studios tenants across all levels, productions, and departments.
Reset account passwords, respond to and resolve IT-related issues, and provide answers in a timely manner.
Provide AV equipment technical assistance for conference calls, Zoom meetings, and presentations.
Troubleshoot Windows computers, network devices, servers, RingCentral/Mitel phones, copiers & printers, computer hardware, software, and mobile devices.
Add and terminate Azure AD / Office 365 user accounts and support Office 365 suite. Create and maintain security groups in Azure AD.
Ensure workstations are equipped with the proper computer hardware, monitor, mouse, keyboard, and appropriate software.
Assist with hardware and software inventory from procurement to disposal.
Set up mobile devices and provide mobile device support.
Assist with all Sarbanes-Oxley compliance processes and compliance with IT security policies.
Travel and/or reassignment between studio lots may be required.
Miscellaneous projects as assigned.