IT Technician | Temporary position in Toronto

iA Financial Group•Toronto, ON

2d•CA$60,366 - CA$79,585•Hybrid

About The Position

Are you driven by information technology and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-focused IT experience by providing hands-on, on-site technical support to users at our Vancouver office. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Strong customer service skills, interpersonal abilities, collaborative mindset, and focus on continuous improvement, both in person and over the phone.
Excellent knowledge of office productivity tools and applications, including hardware, software, and online solutions.
Strong technical knowledge of Windows and Mac environments, as well as mobile devices (Android and iOS).
A minimum of 2 to 5 years of experience in IT support and a College diploma (DEC or AEC) in IT or equivalent (any relevant combination of training and experience will be considered).

Nice To Haves

Experience with Internet or telecommunications service providers is considered an asset.
Willingness to learn and ability to evolve in a constantly changing technological environment.
Knowledge of French would be considered an asset.

Responsibilities

Welcome users at the IT service desk counter within iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site support.
Assist users in person, gather feedback, and provide relevant advice on best practices for using tools, technologies, and IT services.
Perform IT diagnostics, ensure rigorous follow-up with requesters, and aim to resolve issues efficiently within the assigned scope, minimizing escalation when possible.
Handle IT support requests both on-site and through service management tools, ensuring timely and effective resolution.
Install, configure, and handle company workstations, mobile devices, and IT accessories, while ensuring accurate updates to asset data, inventories, and documentation.
Participate in supply and equipment management, including receiving, storage, and maintaining workstation staging and storage areas in good condition.
Set up, operate, and dismantle audiovisual equipment for corporate events, and provide on-site technical support to organizers and presenters to ensure smooth execution.