Temporary IT Technician
MDpanel•Los Angeles, CA
•$28 - $35•Onsite
About The Position
The Temp IT Technician handles on-site hardware inventory and lifecycle management, including auditing and tracking equipment, processing devices for recycling or disposal, tracking warranties, and prepping assets for shipping or e-waste. On the help desk side, they respond to support requests, troubleshoot hardware and connectivity issues, test and configure devices for new hires and associates before deployment, and escalate anomalies to the IT team or MSP as needed.
Requirements
- 2+ years experience within an IT helpdesk role
- 2+ years experience with Windows 10 & 11 operating systems
- Familiarity with ticketing system such as salesforce
- Problem solving skills
- Prolonged periods of sitting, manual dexterity, ability to lift up to 45 lbs
- Valid work authorization for the country in which they are applying.
Responsibilities
- Audit, inventory and organize onsite IT hardware; maintaining accurate documentation of status, inventory and disposition
- Process hardware for recycling and disposal
- Device warranty tracking
- Packing and preparing IT assets for shipping per handling and logistics requirements
- Maintain asset retirement traction; preparation of e-waste for disposal
- Responding to inbound support requests; assist with troubleshooting of hardware and connectivity issues
- Testing hardware & software set-up for internal associates and new hires pre-deployment
- Support basic setup, imaging and configuration of desktops, laptops, tablets and peripherals as directed.
- Collaborate with the IT team and MSP as needed, and escalate issues when setup anomalies or failures are identified
Benefits
- Equal Opportunity Employer
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
