IT Support Specialist - Temporary

The Shade Store•Port Chester, NY

6d•Onsite

About The Position

As a temporary IT Support Specialist, you’ll provide technical support for our offices and assist with company-wide IT initiatives. You’ll be responsible for resolving hardware and software issues, supporting enterprise systems, and ensuring smooth day-to-day operations. This role requires strong communication skills, attention to detail, and a customer-first mindset.

Requirements

Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
2+ years of experience in IT support or help desk role.
Strong troubleshooting skills for Windows, macOS, and mobile platforms.
Familiarity with networking basics (LAN/WAN, Wi-Fi).
Experience with ticketing systems and ITSM tools.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Willingness to participate in on-call rotation and occasional travel.

Nice To Haves

Certifications such as CompTIA A+, Network+, or Microsoft are a plus.

Responsibilities

Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot and resolve issues related to hardware, software, and network connectivity.
Assist with onboarding and offboarding employees, including account setup and equipment provisioning.
Support O365 applications such as Outlook, Microsoft Teams, and the Microsoft office desktop applications.
Support enterprise applications and escalate complex issues to senior IT staff when necessary.
Maintain accurate documentation of support requests and resolutions.
Collaborate with IT Operations Lead and other team members on projects and process improvements.
Participate in on-call rotation and provide remote support for other locations.
Assist with inventory management and asset tracking.
Support VoIP phone systems and mobile device management (Apple & Android).
Ensure compliance with IT security policies and procedures.