IT Technician

Prizm Document & Technology Solutions • Buffalo, NY

23h

About The Position

We’re searching for a professional IT support specialist! You’ll troubleshoot any technical issues quickly to make sure our business operations can continue running efficiently. Jobseekers should love helping people and be motivated by team success. If you’re committed to providing high-quality support while maintaining top levels of productivity, apply today!

Responsibilities

• Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
• Use strong communication skills to make clients feel comfortable with their technology
• Be a team player to provide the absolute best experience to end-users
• Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise
• Able to create detailed documentation for all tickets and SOPs
• Ability to simplify complex topics for end-users with varying skill levels

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed