IT Technician / Bilingual (Networking, Retail Systems & Field Support Focus)

Talpa Supermercados•Duluth, GA

1d•Hybrid

About The Position

We are seeking a skilled and proactive IT Technician to support and maintain technology across our corporate office and multi-location retail stores. This role combines hands-on technical support (Help Desk Level 1–2) with exposure to networking, SD-WAN environments, POS systems, and infrastructure deployments. The technician will play a key role in ensuring stable day-to-day operations while also supporting system upgrades, migrations, and store technology rollouts. The ideal candidate is hands-on, solution-oriented, and comfortable working both in-office and in the field, supporting a fast-paced retail environment.

Requirements

1–3 years of experience in IT support or a related field.
Experience installing and maintaining computers and peripherals.
Experience installing and maintaining network devices.
Basic knowledge of networking (switches, routers, Access Points).
Basic knowledge of TCP/IP fundamentals.
Experience with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Strong troubleshooting and problem-solving skills.
Ability to manage multiple tasks independently.
Willingness and ability to travel to store locations.
Strong communication and customer service skills.
Bilingual (English & Spanish) preferred — ability to support store staff in both languages is highly valued.

Nice To Haves

Experience with retail environments or multi-location operations.
Familiarity with POS systems such as NCR Encor or similar.
Exposure to SD-WAN environments.
Experience with helpdesk ticketing systems.
Basic understanding of VLANs and network segmentation.
Certifications such as CompTIA A+ or Network+.
Certifications such as Microsoft 365 Fundamentals.

Responsibilities

Install and configure computers, printers, scanners, TVs, and other hardware devices.
Set up and maintain network-connected devices, including Access Points and switches.
Configure network printers and IP telephony devices.
Assist with setup and support of POS systems (including NCR Encor or similar retail platforms).
Perform basic setup and configuration of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
Monitor, maintain, and troubleshoot IT systems both remotely and on-site.
Resolve technical issues across hardware and endpoints, software and user applications, networking equipment, Microsoft 365 services, and POS and retail systems.
Support connectivity issues related to LAN/WAN and assist with SD-WAN troubleshooting when needed.
Ensure optimal performance and uptime of store technology systems.
Manage IT support tickets through the helpdesk system (Level 1 / Level 2 support).
Provide remote and in-person technical support at store locations.
Document resolutions and track recurring issues for continuous improvement.
Assist users with Microsoft 365 tasks: Password resets, Email setup, Teams usage, OneDrive file sharing, SharePoint collaboration.
Assist with basic configuration and troubleshooting of switches, Access Points, and VLAN environments.
Support SD-WAN connectivity validation and issue escalation.
Assist with network migrations, upgrades, and store connectivity deployments.
Help maintain network documentation and device inventory.
Support new store openings, relocations, and infrastructure deployments.
Assist with hardware refreshes and system migrations.
Coordinate with vendors and service providers when required.
Ensure all store technology is fully operational and aligned with company standards.
Work closely with IT, operations, and store teams.
Communicate clearly with non-technical users.
Provide basic training and guidance to store employees on systems and tools.