IT Technician

Next Perimeter • Glendale, CA

19h • Onsite

About The Position

Founded in 2006 and headquartered in Tampa with a hub in Los Angeles, Next Perimeter provides managed IT and cybersecurity for regulated businesses nationwide. We manage the high-stakes stuff-from endpoint security and identity management to the backbone of day-to-day operations. We run on EOS (Entrepreneurial Operating System). That means we don't do "vague." You'll have quarterly goals, clear accountability, and a roadmap for what winning looks like every single day. If you hate office politics and love knowing exactly where you stand, you'll fit right in. We're buttoned-up on the work, but casual on everything else. We aren't a "corporate" machine; we're a team that eats lunch together and believes the best idea in the room wins-period. We take security seriously, but we don't make it our entire personality. If you want to work with a high-performing team that values talent over titles, you're in the right place. The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization.

Requirements

• Strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions.
• Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies is essential.
• Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders.
• Outstanding problem-solving skills and keen attention to detail
• Customer-focused mindset, and the ability to build strong client relationships.
• The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed.

Responsibilities

• Answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system.
• Providing troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products
• Delivering remote technical support to clients to resolve hardware and software issues promptly and effectively.
• Conducting thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues.
• Assisting with email issues and password resets
• Working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements
• Documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference.

Benefits

• Competitive salary and benefits package
• Opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity.
• Dynamic and supportive work environment centered on operational excellence, providing employees with the tools and resources needed to succeed.
• Team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements.
• Unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed