IT Technician

Graton Resort & Casino•Rohnert Park, CA

3d•Onsite

About The Position

Providing support for all aspects of property technology needs. Responsible for first level support for server and desktop hardware and software, including the operating system and applications, security and disaster recovery for Graton Resort & Casino. Strong customer service, troubleshooting, and organizational skills are required. Responsibilities must be performed in accordance with all Company standards, policies and procedures.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Previous experience with administration and support of Microsoft Windows 10 and Windows 11 desktop operating systems and Microsoft Office Products.
Excellent time management skills.
Ability to work as part of a team to provide support in a timely fashion.

Nice To Haves

Previous policies and procedures documentation skills preferred.

Responsibilities

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Perform responsibilities in accordance with all Company standards, policies, and procedures.
Accurately respond to questions and assist customers with software product features, installation of computer hardware and software, set-up, and troubleshooting of IT hardware and software via phone or in person.
Strong technical skills to diagnose, analyze, and correct customer reported hardware or software issues to include basic PC, laptop, or network connectivity as necessary.
Escalate issues as needed to supervisors, manager, and on call engineers to ensure that the business is able to complete operations with minimum disruption or downtime.
Plan for and upgrade existing or deploy new requested hardware and equipment as needed.
Monitor business slot floor, table games, point of sale, rewards desk, and hotel and spa operations and for potential problems and work proactively to find a solution.
Train others business units outside of the IT department regarding simple troubleshooting techniques such as rebooting computers or related equipment for areas of responsibility.
Install and support Microsoft Office products.
Participate in IT infrastructure operations and management during a pandemic.
Responsible for troubleshooting and replacing equipment for table games on the casino floor.
Install and troubleshoot signage and media player displays on the casino floor, back of house, and in the parking garage.