IT Technician

Schweitzer Engineering Laboratories (SEL) • Pullman, WA

11d • $30 - $45 • Onsite

About The Position

Schweitzer Engineering Laboratories, Government Services Department seeks a professional, collaborative, and detail-oriented individual for our IT Technician position in Pullman, WA! US Citizenship Required As an IT Technician, a typical day might include the following: Resolve a range of IT support requests from basic to moderate complexity and escalate as necessary. Deploy and support software and hardware systems – troubleshoot and resolve issues. Support a variety of IT-related systems. Provide excellent customer service using a wide variety of communication skills. Practice absolute confidentiality and unquestionable ethics. Follow work instructions and creates and maintains IT documentation as required. This job might be for you if: Associate's degree or equivalent experience providing technical support or customer service Basic knowledge of IT methods, practices, procedures, and policies Excellent customer service commitment Strong writing, documentation, and speaking skills Must be able to lift and carry 40 pounds Preferred Qualifications Technical background and knowledge of manufacturing and/or engineering processes Ability to meet Motor Vehicle Report Qualification Standards of SEL Location Pullman, WA- SEL corporate office is located in Eastern Washington where you'll enjoy an unmatched quality of life. Enjoy the smaller town life: country space, freedom from traffic, easy access to recreational activities in nearby mountains, rivers, and forests, as well as great schools and universities. Competitive pay. Superior benefits. Inspiring work. People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options. We offer top tier medical, prescription, dental, vision, life, and disability insurance. We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay. We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits. Pay Range Data New hires generally start between $30.29 – $44.77 per hour. We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills. Our ranges are determined by job, responsibility, and location. Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected]. SEL is an Equal Opportunity Employer: Vets/Disabled. SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.

Requirements

• Associate's degree or equivalent experience providing technical support or customer service
• Basic knowledge of IT methods, practices, procedures, and policies
• Excellent customer service commitment
• Strong writing, documentation, and speaking skills
• Must be able to lift and carry 40 pounds
• US Citizenship Required

Nice To Haves

• Technical background and knowledge of manufacturing and/or engineering processes
• Ability to meet Motor Vehicle Report Qualification Standards of SEL

Responsibilities

• Resolve a range of IT support requests from basic to moderate complexity and escalate as necessary.
• Deploy and support software and hardware systems – troubleshoot and resolve issues.
• Support a variety of IT-related systems.
• Provide excellent customer service using a wide variety of communication skills.
• Practice absolute confidentiality and unquestionable ethics.
• Follow work instructions and creates and maintains IT documentation as required.

Benefits

• We’re 100% employee owned.
• Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees