IT Technician

DAP Health•Escondido, CA

2d•$24 - $29•Onsite

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission. Job Summary The IT Technician’s role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. Supervisory Responsibilities: None

Requirements

Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Understanding of the organization’s goals and objectives
Self-motivated and directed
Keen attention to detail
Analytical and problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation
At least two years’ experience in the IT field or equivalent education
This position is on-site
Able to lift/move up to 40 pounds, move from place to place, and stand for long periods of time
Requires current and valid driver’s license and current personal auto insurance
Able to travel to DAP Health locations throughout San Diego and Riverside

Responsibilities

Identify and deliver required hardware service levels according to company policies
Provide training and support to end users and staff on software and equipment operation and other issues
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products
Perform on-site analysis, diagnosis, and resolution of hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
Receive and respond to incoming calls, pages, and/or e-mails regarding incidents and service requests
Develop and maintain an inventory of all computers, monitors, keyboards, hard drives, printers, scanners, and other equipment using an asset tracking system
Document incidents, problems, and service delivery (hardware failure, repair, installation, and removal) using a helpdesk system in alignment with ITIL guidelines
If necessary, align with third-party support and equipment vendors
Recommend, schedule, and perform hardware maintenance, hardware and peripheral equipment improvements, upgrades, and repairs
Perform other duties as assigned