IT Technician

South Bay Solutions•Fremont, CA

3d•Onsite

About The Position

Job Description Responsibilities Manage South Bay Solution's on-site hardware, software, user groups, and user accounts. Interface with 3rd parties such as IT contractors, software companies, and hardware vendors to purchase, update, and maintain our deployed software and hardware. As necessary, procure additional hardware and software licenses for both office and manufacturing environments. Troubleshoot hardware, software, network, and printer issues. Provide monthly reports to executive management detailing IT activities. Create and release procedures and work instructions related to IT tasks. Support the Continuous Improvement team and participate in improvement initiatives. Candidates must be able to effectively communicate with both office and production staff to clearly explain technical issues clearly and effectively. Qualifications Experience as computer technician or similar role. Strong knowledge of computer software, hardware, networking, and printers. Excellent problem solving and organizational skills. Ability to work independently and collaboratively in a team setting. Strong communication skills Interests and experience include building, upgrading, troubleshooting windows PCs. Experience Windows operating systems: 1 year (Required) PC hardware: built 1 system minimum (Required) Software troubleshooting: 1 year (Required) Customer (internal and/or external) facing services: 1 year (Required) Skills Applicants should have experience in the following areas: Microsoft 365 applications Installing/reinstalling software Familiarity with license managers Windows/Network/Printer/PC Hardware troubleshooting PowerShell/Command Prompt interface commands Creating process documentation to support continuous improvement Must be able to interface with production and office personnel to resolve technical issues Familiarity with MasterCAM, SolidWorks, Vericut, Calypso is a plus Scripting/coding in python/C#/VBA/excel macros is a plus

Requirements

Experience as computer technician or similar role.
Strong knowledge of computer software, hardware, networking, and printers.
Excellent problem solving and organizational skills.
Ability to work independently and collaboratively in a team setting.
Strong communication skills
Interests and experience include building, upgrading, troubleshooting windows PCs.
Windows operating systems: 1 year (Required)
PC hardware: built 1 system minimum (Required)
Software troubleshooting: 1 year (Required)
Customer (internal and/or external) facing services: 1 year (Required)
Microsoft 365 applications
Installing/reinstalling software
Familiarity with license managers
Windows/Network/Printer/PC Hardware troubleshooting
PowerShell/Command Prompt interface commands
Creating process documentation to support continuous improvement
Must be able to interface with production and office personnel to resolve technical issues

Nice To Haves

Familiarity with MasterCAM, SolidWorks, Vericut, Calypso is a plus
Scripting/coding in python/C#/VBA/excel macros is a plus

Responsibilities

Manage South Bay Solution's on-site hardware, software, user groups, and user accounts.
Interface with 3rd parties such as IT contractors, software companies, and hardware vendors to purchase, update, and maintain our deployed software and hardware.
Procure additional hardware and software licenses for both office and manufacturing environments.
Troubleshoot hardware, software, network, and printer issues.
Provide monthly reports to executive management detailing IT activities.
Create and release procedures and work instructions related to IT tasks.
Support the Continuous Improvement team and participate in improvement initiatives.
Effectively communicate with both office and production staff to clearly explain technical issues clearly and effectively.