IT TECHNICIAN

TPIS

1d

About The Position

Responsible for managing user requirements, system upgrades, and implementing tools to improve efficiency and productivity. Provide technical support across organizational platforms, including troubleshooting, testing solutions, and recommending optimizations. Manage the help desk system, assist users with ITSM tools, and ensure accurate documentation of processes. Collaborate with internal teams and external vendors to resolve complex issues, monitor escalations, and maintain a comprehensive technical knowledge base. Serve as the main liaison between users and Tier 1/Tier 2 support teams, ensuring smooth handovers and timely issue resolution.

Requirements

• Bachelor's degree in Computer Science or related discipline is preferred.
• Two (2) to four (4) years of experience; or the combination of education and experience that enables performance of all aspects of the position.
• Computers & Electronics: Knowledge of computer hardware, software, networking, and troubleshooting; experience with installation, configuration, and support for multiple users; proficiency in word processing, spreadsheets, databases, and Windows; ability to assemble/disassemble PC components.
• Customer Service: Understanding of principles and processes to provide quality service, address inquiries, and ensure customer satisfaction.
• English Language: Knowledge of English grammar, composition, spelling, and vocabulary.
• Telecommunications: Familiarity with operation, transmission, broadcasting, switching, and control of telecom systems.

Responsibilities

• Prioritize and manage user requirements, ensuring timely resolution of IT requests.
• Oversee system upgrades and implement new tools to enhance efficiency and productivity.
• Provide technical support, including troubleshooting, testing solutions, and recommending optimizations.
• Manage the help desk system, assist users with ITSM tools, and maintain up-to-date documentation.
• Collaborate with internal teams and external vendors to resolve complex technical issues.
• Act as liaison between users and Tier 1/Tier 2 support, ensuring smooth escalations and timely resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level