IT Technician

Churchill Downs•Sioux City, IA

11d•Onsite

About The Position

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property's Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock' in ‘Hard Rock', guests are invited to experience the legends of music by exploring Hard Rock's expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! JOB SUMMARY The IT Technician ensures smooth operation and accessibility of computer system resources, including back-office systems, front-of-house systems, telecommunications, and networking.

Requirements

Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management
Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner
Strong analytical and problem-solving skills
Demonstrated working knowledge of software and web applications as well as system hardware
Bachelor's degree in Computer Science, Software Development, or related field preferred
Two to three years of work experience in information technology or related field
Must obtain valid gaming license, where applicable

Responsibilities

Provides onsite information technology support for the entire gaming facility
Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary
Performs routine maintenance on supported IT systems as required, including running backups, editing system data, running reports, etc.
Creates and maintains end-user accounts and permissions as required, providing desktop support
May perform basic installation and programming of telephone system, copy machines, printers, etc.
Assists with programming copiers for scanning and emailing documents
Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary
Educates users to reduce recurring issues by offering solutions to problems in a proactive manner
Trains staff in the use of new or changed systems
Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information
Maintains inventory of all computer-related equipment
Provides guest service to internal and external guests
May support Audio/Visual systems
Performs other duties as assigned