IT Technician
Franklin County•Union, MO
9d
About The Position
The IT Technician is responsible for providing deskside technical support to end users, ensuring efficient resolution of hardware, software, and peripheral issues in a professional and customer-focused manner. This role performs light to moderate network troubleshooting, IP configuration, diagnostics, and other various department requests.
Requirements
- 5-years experience in an IT technical support role.
- CompTIA A+, CompTIA Network+, and Cisco CCNA credentials (two out of three required).
Nice To Haves
- Experience working in a County Government Organization preferred.
Responsibilities
- Provide help desk support for hardware, software, and network issues via phone, email, and in-person assistance, ensuring timely resolution.
- Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, printers, faxes, and basic network connectivity. Escalate problems as necessary.
- Install, configure, and maintain desktop computers, peripherals, and approved applications in accordance with Franklin County IT standards and security policies.
- Maintain accurate documentation of support requests, solutions, and system configurations to ensure transparency and continuity of service.
- Assist Director of IT with account management, device imaging, software updates, security protocols, and IT infrastructure updates.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
