IT Technician

Transdev•Dorchester, MA

17h•$60,000 - $65,000

About The Position

Hiring immediately for IT Help Desk Technician Transdev is proud to offer: Competitive compensation $60,000 to $65,000/year Benefits include: Vacation: minimum of two (2) weeks Sick days: 8 days Holidays: 12 days; 9 standard and 3 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. OVERVIEW: The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.

Requirements

Proven experience working in a technical support role, preferably in an IT help desk environment.
Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
Must be able to write system documentation for new and existing programs.
Must have the ability to prioritize and deal with time pressures and daily system problems.
Ability and willingness to learn applications and provide support.
Ability to support wireless technologies including phone and tablets.
Ability to support LAN phone technology.
Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
Proficiency in troubleshooting common technical issues and providing timely resolutions.
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong analytical and problem-solving skills with attention to detail.
Experience with remote support tools and ticketing systems.

Nice To Haves

Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
Knowledge of networking concepts and protocols is desirable.

Responsibilities

Provide first-line support and technical assistance to users via phone, email, or in person.
Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
Install, configure, and maintain computer systems, peripherals, and software applications.
Perform routine maintenance tasks, such as updates, patches, and system backups.
Create and update technical documentation, user guides, and knowledge base articles.
Assist in the deployment and rollout of new hardware and software solutions.
Maintain and update local asset inventory.
Conduct training sessions and workshops to educate users on IT best practices and procedures.
Collaborate with other IT team members to improve processes and procedures.
Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.