IT Technician (Production)

Hankook Tire•Clarksville, TN

2d•Onsite

About The Position

We are looking for a qualified Technician to provide operational excellence of the Manufacturing IT System, install, maintain and repair hardware and software components, provide technical support to users, troubleshoot issues and ensure smooth system operations. You will answer queries on underlying technical issues and work to solve them. An excellent IT Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding production needs.

Requirements

High School Diploma or Equivalent
Minimum of 1 year previous experience as a help desk technician, computer technician, or IT support staff
Good command of written and spoken English
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware/software/tools for troubleshooting and repair.
Understanding of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of business and management principles for strategic planning, resource allocation, leadership, production methods, and coordination of people and resources.
Understanding of transmission, broadcasting, switching, control, operation of telecommunications systems, and tools for troubleshooting and repair.
Ability to understand written sentences and paragraphs in work-related documents.
Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Determining how systems should work and how changes in conditions, operations, and the environment affect outcomes.
Assessing performance to make improvements or take corrective action.

Nice To Haves

Associate's or Bachelor's degree in Information Technology, Computer Science, or Related Field of Study.
Previous experience in the manufacturing industry

Responsibilities

Install, configure, and maintain computer hardware and software, including operating systems, applications, and network devices
Diagnose, troubleshoot, and repair hardware and software issues, resolving technical problems promptly
Conduct routine maintenance on computer systems and networks, including performing upgrades and updates to keep systems current
Provide technical support to users, addressing queries and assisting with IT-related challenges
Manage network connectivity, including LAN/WAN infrastructure and security
Maintain accurate records of repairs, fixes, and system issues through daily reporting
Verify the functionality of hardware and software components through regular daily checks
Perform all tasks safely and in accordance with company standards and established SOPs
Collaborate effectively with team members and colleagues across the organization
Regular attendance is a crucial aspect of the role
Continuously learn new technologies and undertake other functions as required
Execute additional duties as assigned by management