IT Technician

Plastic Ingenuity•Cross Plains, WI

10d•Onsite

About The Position

The IT Technician works under the guidance of the Infrastructure Manager to maintain, analyze, troubleshoot, and repair hardware, software, and peripherals. This role will assist in creating and maintaining user account information including rights, security, and system groups. This role will also support communications and device platforms as well as business applications. They will help train employees, create documentation, and order and replace parts as needed. If necessary, they will escalate problems and issues to a higher level of support. Providing Help Desk remote or in person support - documenting, updating, and escalating tickets effectively while providing a positive end user experience. Providing end user support for business applications, operating systems, peripherals, and device platforms. Setup, imaging, deployment, and maintenance of PCs/laptops, printer/copiers, mobile devices, presentation, or communication equipment. Assisting with workstation moves, setups, and peripheral installations. Assisting with phone system configuration and user changes. Accurately performing routine Active Directory and user administration - accounts, groups, licensing. Participates in after-hours support rotations as required.

Requirements

Associates degree in Computer Science; IT Helpdesk certification; or equivalent combination of education and work experience.
Proficiency in maintaining Windows Operating Systems.
Solid understanding of TCP/IP and networking fundamentals.
Previous experience working with enterprise helpdesk ticketing system.
Strong customer service skills.
Strong problem-solving skills.
Strong organization skills.
Strong communication skills.
Strong time management skills.
Team orientation.
Strong follow-through skills.

Nice To Haves

A+, Net+ or other desktop and helpdesk-related certifications preferred.
2-3 years relevant experience providing internal customer technical support.

Responsibilities

Maintain, analyze, troubleshoot, and repair hardware, software, and peripherals.
Assist in creating and maintaining user account information including rights, security, and system groups.
Support communications and device platforms as well as business applications.
Train employees and create documentation.
Order and replace parts as needed.
Escalate problems and issues to a higher level of support when necessary.
Provide Help Desk remote or in-person support, documenting, updating, and escalating tickets effectively while providing a positive end-user experience.
Provide end-user support for business applications, operating systems, peripherals, and device platforms.
Perform setup, imaging, deployment, and maintenance of PCs/laptops, printer/copiers, mobile devices, presentation, or communication equipment.
Assist with workstation moves, setups, and peripheral installations.
Assist with phone system configuration and user changes.
Perform routine Active Directory and user administration, including accounts, groups, and licensing.
Participate in after-hours support rotations as required.