IT Technician, Bridgestone Arena

Delaware North•Nashville, TN

3d•Onsite

About The Position

Delaware North Sportservice is hiring a part-time IT Technician to join our team at Bridgestone Arena in Nashville, Tennessee. With technology at your fingertips and the Operations Lead by your side, you will support daily technical operations at Bridgestone Arena. Apply to join our team if you are an IT Technician who enjoys troubleshooting and helping implement computing technology related to applications, point of sale systems, hardware, and networks. Working in this amazing venue, you will fit right into our collaborative team.

Requirements

Minimum of 1 year of experience in a technical support role
Experience with point-of-sale, property management systems, retail systems, cloud-based computing, network support, and Windows
Excellent verbal and written communication, organization, and sales skills in a customer service-driven industry
Team-oriented and able to prioritize job responsibilities
Ability to work a flexible schedule, including nights, weekends, and holidays
Valid driver license required
Occasional driving to support nearby locations may be required

Responsibilities

Provide maintenance and support for desktops, laptops, and end-user support for hardware and software systems
Assist in implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North
Set up and maintain computer software and hardware, user accounts, and computer configurations for team members
Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events
Record, track, and document successful and unsuccessful actions made through the help desk request problem-solving process