IT Technician

Art Gallery of Ontario • Toronto, ON

18d • $31 - $39 • Onsite

About The Position

Under the direction of the Manager, Information Technology, the incumbent will provide technical support services to all Gallery technology users; install, maintain, troubleshoot and upgrade computer hardware, software, and peripheral equipment; and provide secondary technical and user support to specialized systems as required. The rate of pay for this position is $31.11 - $38.88 per hour.

Requirements

• Demonstrated experience and expertise with Windows, MacOS, iOS and Android is essential.
• A minimum of three (3) years of related and progressively responsible experience, or an equivalent combination of training and experience.
• Directly related high-level knowledge and experience of support and administration on the following: Microsoft Windows Server (2016 and above), Microsoft Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange (2016 and above).
• Proven experience with the Microsoft Office suite (2013, 2016, Office for Mac).
• Strong understanding of TCP/IP networking.
• Strong documentation and discovery skills.
• Well-developed verbal, written, interpersonal, organizational skills.
• Ability to multi-task and adapt to changes quickly, and in a calm manner.

Nice To Haves

• MCP or MCSE Certifications are highly desirable.

Responsibilities

• As required, troubleshoots issues with IT computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs, corrections and updates to configurations where required. Works with 3rd party vendors as needed to resolve issues.
• As assigned installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; mobile devices; installs drop cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• As assigned, installs, configures and upgrades operating systems and software, using standard business and administrative packages; as directed, may modify specific applications for use in operational departments. Maintains up-to-date documentation of system configurations.
• As assigned, assists in the design and deployment of new technologies (upgrades, implementations, enhancements)
• Performs other duties and projects as assigned.

Benefits

• Discounts to GoodLife Fitness.
• Free tickets to every major exhibit at AGO.
• Discounts to major attractions as a part of the Provincial/City Reciprocal Programs.
• Free admission to the AGO for friends and family, discounts at the gift shop, bistro, and Learning Centre.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed