IT Technician (Security)

CITY OF MABLETON•Mableton, GA

9d•Onsite

About The Position

The City of Mableton is seeking a motivated, security-minded, detail-oriented IT Technician to provide enterprise-wide support for the City's expanding technology infrastructure, enterprise applications, cybersecurity operations, and digital transformation initiatives. The role provides support for end users, devices, networks, applications, and security systems, including remote and on-site troubleshooting and service request resolution.

Requirements

High school diploma or equivalent.
2–5 years of experience in a technical support, help desk, or IT-related role.
Strong customer service and communication skills.
Ability to work independently and prioritize tasks.
Relevant certifications such as CompTIA Security+, Network+, Cisco CCNA, Google Workspace Administrator, or comparable credentials.

Nice To Haves

Associate degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field; or an equivalent combination of education and relevant professional experience.
Three years of progressively responsible experience in IT support, systems administration, network operations, cybersecurity, or a related technical field.
Experience with Google Workspace, Windows OS, and common office applications.
Familiarity with NIST Cybersecurity Framework, NIST SP 800-53, CIS Controls, or comparable cybersecurity standards.
Experience with SentinelOne and NinjaRMM.
Working knowledge of enterprise networking, including TCP/IP, DNS, DHCP, VLANs, firewalls, and VPN technologies.

Responsibilities

Support development and deployment of new computer projects and hardware installations.
Perform remote and on-site analysis, diagnosis, and resolution of system problems for end users, and recommend and implement corrective solutions.
Administer, monitor, and troubleshoot Cisco Meraki firewalls, switches, wireless access points, and network infrastructure.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing and scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
Administer and resolve issues with associated end-user workstation network software products.
Assist with network configuration changes, troubleshooting, upgrades, and infrastructure modernization.
Receive and respond to incoming calls, emails, and tickets regarding IT issues.
Perform related duties consistent with the scope and intent of the position.
Troubleshoot and support hardware, software, and network-related issues, including laptops, monitors, printers, scanners, and mobile devices.
Respond to and resolve IT service requests and incidents promptly, ensuring minimal disruption to city operations.
Ensure end-user devices are managed with Google Endpoint Management and configured with security protocols, including full disk encryption.
Monitor and maintain the city’s LAN, WAN, and wireless network architecture, including DNS and application security.
Assist with managing endpoint protection and automated threat response.
Ensure compliance with two-factor authentication policies for all systems and applications.
Manage and support applications within Google Workspace, including Gmail, Google Drive, Google Meet, and Google suite software.
Provide support for the Verkada security system, including user management, access control, and camera monitoring.
Administer and support the City's Google Workspace environment, including Gmail, Google Drive, Google Calendar, Google Meet, Google Groups, and Google Admin Console.