IT Technician

OMW Corporation•Novato, CA

15d•Onsite

About The Position

The IT Technician position will be on the front lines of OMW’s IT systems support. As the face of IT, the IT Technician must have strong technical troubleshooting abilities, excellent communication skills, responsiveness and exhibit a willingness to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support various IT systems, and assist with the day-to-day operations of OMW’s IT infrastructure. OMW's IT Technician needs excellent interpersonal and communication skills. They must fully understand safety and regulatory requirements and have a sense of responsibility towards the company. The role requires adaptability, flexibility, and an agile mindset to manage competing priorities, support a broad range of work environments, and keep up with the fast pace of our team as we pursue meeting our customers' needs. Their goal is to support OMW's mission of delivering good products on time all while continuing to improve. The IT Technician plays a key role in supporting the sustainable growth and scalability of the organization. Note that this position may on occasion require work outside of normal business hours to support company needs. Long hours may be required.

Requirements

Minimum of 4 years of experience with desktop support experience.
Minimum of 4 years of experience within a Windows and Linux environment.
Excellent customer service and interpersonal skills, strong attention to details with excellent follow-up.
Ability to establish priorities and manage workload effectively and efficiently.
Must be organized.
Must be willing to be onsite full-time.
Strong communication skills, both verbal and written, especially through email and interpersonal communication.
Knowledge of Microsoft Office programs.
Must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work. The U.S. export control regulations define a U.S. Person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e., “Green Card Holder”), and certain categories of Political Asylees and Refugees.

Nice To Haves

Experience working with ERP systems (a plus, not required).
Working with Scripting – Python or PowerShell etc. (a plus, not required).

Responsibilities

Provide onsite and remote support for the organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues as well as telephone, printer, and networking issues.
Work with Linux OS, administrative tools, and file system management.
Maintain and install various wireless technologies (e.g., Bluetooth, Wi-Fi, RFID).
Maintain and work with wired infrastructure (e.g., CAT6, LC fiber).
Create, edit, and improve technical articles, KB’s and other procedures for systems at OMW Corporation.
Support the management & executive teams in implementing the best practices and policy of CMMC & NIST.
Support and Maintain Google Business Suite and Microsoft 365 Tenancies.
Maintain a safe and LEAN work environment, including performing housekeeping duties.
Maintains and promotes a safe and clean working environment.
Meets attendance and punctuality standards.
Additional duties as assigned.