IT Technician

American Bank & Trust•Sioux Falls, SD

24d•Onsite

About The Position

Under the general direction of the Technology Support Director, the IT Technician is responsible for the implementation, operation, maintenance, and support of employee and customer facing software, solutions, and associated systems. This role involves supporting peripheral systems, applications, system imaging, system patching, implementation of new hardware and software, data backups, and managing support calls. The IT Technician will also assist in identifying and developing process efficiencies, creating and maintaining work procedures, and participating in the IT On Call Rotation for afterhours support. Responsibilities include resolving help desk tickets related to Active Directory, PC issues, software issues, peripheral hardware, Citrix remote desktop, and Fiserv application issues. Additionally, the role involves participation in professional associations, attending industry events, and representing the Bank at community events.

Requirements

Bachelor’s degree in information technology preferred, or equivalent combination of education and experience in IT related field.
2 years of experience preferred.
Strong communication skills both verbal and written.
Effective problem solving and decision-making skills.
Time management and organizational skills.

Nice To Haves

Industry related certifications a plus.
Experience with Fiserv Precision a plus.

Responsibilities

Implementation, maintenance, troubleshooting and support of peripheral systems, and applications.
Planning and supporting System Imaging.
Planning and supporting System Patching.
Planning and supporting Implementation of new hardware and software.
Planning and supporting Data backups.
Taking and efficiently managing support calls.
Assist in the identification and development of process efficiencies to streamline daily end user tasks, third party integrations, and I.T. Operational processes.
Create, update, review and maintain work procedures.
Participate in the I.T. On Call Rotation for afterhours support of end users and systems.
Resolve help desk tickets including but not limited to: Active Directory account lock outs/issues, PC issues, Software issues, Peripheral hardware installation/issues, Support of the Citrix remote desktop environment, Fiserv application related issues, Other tech support issues.
Participates in professional associations; attends industry-related conventions, conferences, conventions, reads pertinent publications.
Represents Bank at various civic and community events.
Other duties as may be assigned.