IT Technician

Datamark, Inc.•El Paso, TX

15d•Onsite

About The Position

At DATAMARK, Inc., we simplify complex business problems for large enterprises—and we do it with a team that thrives on Teamwork, Integrity, Respect, and Teachability. We’re looking for an IT Technician who’s ready to jump into a dynamic role that blends analytical thinking, hands-on technical work, and user support. If you're a tech-savvy problem solver who’s passionate about keeping systems running smoothly and empowering users, we want you on our team!

Requirements

A proactive mindset and a passion for technology.
Strong troubleshooting skills and a knack for solving real-world IT challenges.
Excellent communication and a customer-first attitude.
Experience in desktop support, hardware/software installation, and network fundamentals.
Associate’s degree or technical degree in a computer-related field, or equivalent work experience
A minimum of 2 years in an IT Technician or equivalent role
Strong orientation toward end-user support, with experience in Windows software and hardware
Proficient in Microsoft Office Suite, OneDrive, and Teams
Working knowledge of: Microsoft Windows operating systems, PC-based application software, Printers, networking, and telecommunications, Windows system hardware and peripherals
Skilled in using remote support tools
Ability to diagnose and resolve hardware issues, including component-level troubleshooting and repair
Flexibility to work early mornings, late evenings, and weekends as needed
Excellent verbal and written communication skills
Professional and personable demeanor when interacting with end users
Strong attention to detail, accuracy, and dependability
Ability to manage time effectively and complete tasks promptly

Responsibilities

Deliver Level 2 triage and onsite support for Systems, Network, and Telecom.
Plan, install, and maintain personal computer systems—both new and existing.
Collaborate with end users to assess hardware/software needs and deliver tailored solutions.
Manage and maintain a spare parts inventory for desktops, laptops, and endpoint peripherals.
Install and update hardware and software across the organization.
Train users on equipment and software to ensure confident, efficient use.
Work on moderately complex applications and contribute to continuous tech improvement.