IT Technician
About The Position
We are seeking a dependable and service-oriented IT Support Technician to provide onsite technical support for approximately 25 users in our Huntsville, AL office, while assisting in remote support for users across the organization. This role partners with a centralized IT team headquartered in Northern Virginia and supports an organization of approximately 400 users. Duties/ Responsibilities Deliver technical support for desktops, laptops, mobile devices, and peripherals Administer user accounts in Microsoft Entra ID (provisioning, access control, MFA support) Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Image, deploy, and maintain Windows 11 endpoints Assist with Fortinet network infrastructure and troubleshooting Support printers, conference room technology, and office connectivity Maintain asset inventory and technical documentation Escalate complex issues to senior IT engineers as appropriate Participate in security initiatives and IT improvement projects
Requirements
- 3+ years of Help Desk or IT Operations experience in a business environment
- Strong troubleshooting skills in Windows 11
- Experience with Microsoft 365 administration
- Familiarity with Microsoft 365 GCC environments
- Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Experience supporting remote users
- Strong communication and customer service skills
- U.S. citizenship required
Nice To Haves
- Experience with Fortinet stack (FortiGate, FortiSwitch, FortiClient VPN)
- Familiarity with Intune or other endpoint management platforms
- Experience in security-conscious environments
- Experience working in structured IT environments
- CompTIA A+, Network+, or Microsoft certifications
Responsibilities
- Deliver technical support for desktops, laptops, mobile devices, and peripherals
- Administer user accounts in Microsoft Entra ID (provisioning, access control, MFA support)
- Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Image, deploy, and maintain Windows 11 endpoints
- Assist with Fortinet network infrastructure and troubleshooting
- Support printers, conference room technology, and office connectivity
- Maintain asset inventory and technical documentation
- Escalate complex issues to senior IT engineers as appropriate
- Participate in security initiatives and IT improvement projects
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
