IT Technician

Victory Solutions • Huntsville, AL

10d • Onsite

About The Position

Victory Solutions, LLC, is a wholly owned subsidiary of Dynamo Technologies. Dynamo Technologies is seeking a dependable and service-oriented IT Support Technician to provide onsite technical support for approximately 25 users in our Huntsville, AL office, while assisting in remote support for users across the organization. This role partners with a centralized IT team headquartered in Northern Virginia and supports an organization of approximately 400 users. Interested candidates must apply at Dynamo Careers .

Requirements

• 3+ years of Help Desk or IT Operations experience in a business environment
• Strong troubleshooting skills in Windows 11
• Experience with Microsoft 365 administration
• Familiarity with Microsoft 365 GCC environments
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Experience supporting remote users
• Strong communication and customer service skills
• U.S. citizenship required

Nice To Haves

• Experience with Fortinet stack (FortiGate, FortiSwitch, FortiClient VPN)
• Familiarity with Intune or other endpoint management platforms
• Experience in security-conscious environments
• Experience working in structured IT environments
• CompTIA A+, Network+, or Microsoft certifications

Responsibilities

• Deliver technical support for desktops, laptops, mobile devices, and peripherals
• Administer user accounts in Microsoft Entra ID (provisioning, access control, MFA support)
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Image, deploy, and maintain Windows 11 endpoints
• Assist with Fortinet network infrastructure and troubleshooting
• Support printers, conference room technology, and office connectivity
• Maintain asset inventory and technical documentation
• Escalate complex issues to senior IT engineers as appropriate
• Participate in security initiatives and IT improvement projects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level