IT Technician

Sunset Health•Yuma, AZ

About The Position

This role provides comprehensive technical support to end-users, ensuring the smooth operation and security of computer systems and networks. The IT Technician will be responsible for troubleshooting hardware and software issues, installing and configuring equipment, and maintaining IT inventory. The position also involves supporting IT strategy development, managing user accounts, and staying current with technological advancements.

Requirements

Technical support experience
Experience responding to helpdesk tickets/calls
Experience upgrading, securing, and encrypting systems
Experience installing and configuring computer equipment, software, network components, systems, printers, scanners, fax machines, and other devices
Experience troubleshooting and repairing hardware, system, and network problems
Experience monitoring and maintaining computer systems and networks
Experience performing tests and evaluations of new software and hardware
Experience supporting IT strategy development and implementation
Experience setting up new user accounts and profiles
Experience managing and tracking IT inventory and equipment
Knowledge of emerging technologies and industry trends
Experience with file archiving and storage
Experience with system backups and data recovery
Experience providing training to staff

Responsibilities

Provides technical support to end-users face-to-face, remotely, over the phone, or via email.
Responds to helpdesk tickets or calls in a timely manner and follows IT helpdesk protocols.
Upgrades, secures, and encrypts systems to enable compatible software on all computers according to network security standards.
Installs and configures computer equipment, software, network components, systems, printers, scanners, fax machines, and other devices.
Troubleshoots and repairs hardware, system, and network problems, diagnosing and solving faults.
Monitors and maintains computer systems and networks to ensure smooth operation and to identify and address problems promptly.
Performs tests and evaluations of new software and hardware.
Supports the Technology Supervisor in the development and implementation of IT strategies.
Sets up new user accounts and profiles and handles password issues.
Manages and keeps track of IT inventory and equipment.
Keeps up to date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.
Assists with file archiving and storage of archived files.
Conducts system backups and data recovery in case of system failures.
Provides training to staff, as needed.
Works on other duties as assigned.