IT Technician

Trapp Family Lodge • Stowe, VT

2d • $25 - $27

About The Position

The IT Technician is responsible for the management and oversight of the property's entire information management system.

Requirements

• Associate degree or equivalent to two to three years related experience and/or training.
• Experience using or supporting Microsoft Windows, desktop/laptop operating systems.
• Knowledge of computer networking.
• Excellent problem solving and communication (both verbally and in writing) skills.
• Critical thinker and attention to detail.
• Ability to multitask, organize and prioritize according to deadlines.

Responsibilities

• Assist users with requests submitted through the IT HotSOS ticketing system as well as email and voicemail requests in a timely manner.
• Confers with management, programmers, risk assessment staff, auditors, facilities and security departments, and other personnel to identify and plan for data security, software applications and computer (desktop/laptop and/or Point of Sale) installations.
• Assign and maintain user login and password(s)
• Analyze and coordinate installation of software programs.
• Work with third party vendors for ongoing maintenance and support of the property telephone, internet and Wi-Fi systems.
• Assist external service providers and vendors to identify, select and implement backup and archiving software, hardware and processes.
• Evaluate unresolved issue(s) and monitor follow-up to ensure timely resolution
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Develops, coordinates, and implements disaster or emergency recovery procedures for information systems and computer environment.
• Conduct monthly inventory for administrative supplies, copier count and propane tanks
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree