IT Technician

Sunset Health•Yuma, AZ

About The Position

This role provides essential technical support to end-users, ensuring the smooth operation of computer systems and networks. The IT Technician will be responsible for installing, configuring, and troubleshooting hardware and software, as well as maintaining system security and performing data backups. The position also involves managing IT inventory, staying updated on emerging technologies, and providing user training.

Requirements

Technical support experience
Experience with helpdesk ticketing systems and protocols
Knowledge of system upgrades, security, and encryption
Proficiency in installing and configuring computer equipment, software, and network components
Hardware and software troubleshooting skills
Experience monitoring and maintaining computer systems and networks
Ability to perform tests and evaluations of new software and hardware
Experience with user account and profile management, including password issues
IT inventory management skills
Familiarity with emerging technologies and industry trends
Experience with file archiving and storage
Knowledge of system backups and data recovery
Ability to provide user training

Responsibilities

Provides technical support to end-users face-to-face, remotely, over the phone, or via email.
Responds to helpdesk tickets or calls in a timely manner and follows IT helpdesk protocols.
Upgrades, secures, and encrypts systems to enable compatible software on all computers according to network security standards.
Installs and configures computer equipment, software, network components, systems, printers, scanners, fax machines, and other devices.
Troubleshoots and repairs hardware, system, and network problems, diagnosing and solving faults.
Monitors and maintains computer systems and networks to ensure smooth operation and to identify and address problems promptly.
Performs tests and evaluations of new software and hardware.
Supports the Technology Supervisor in the development and implementation of IT strategies.
Sets up new user accounts and profiles and handles password issues.
Manages and keeps track of IT inventory and equipment.
Keeps up to date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.
Assists with file archiving and storage of archived files.
Conducts system backups and data recovery in case of system failures.
Provides training to staff, as needed.
Works on other duties as assigned.