IT Technician

Dixie Technical College•St. George, UT

16d•Onsite

About The Position

This is a full-time, salaried position for an experienced industry professional to join our IT Team. The IT Technician diagnoses, repairs, and maintains hardware and software components; installs and configures equipment; and provides technical support across the organization. This role works closely with departments and staff at every level-listening to their technical needs and implementing effective IT solutions to resolve issues quickly and reliably. Dixie Tech is a public technical college housed on a new, state-of-the-art campus in St. George, Utah. The College offers 30 Council on Occupational Education accredited programs that provide certifications in high-demand, high-paying professions.

Requirements

Associate's degree or industry-recognized certification required
High school diploma or equivalent required
Experience troubleshooting systems
Proficiency with Microsoft Office Suite and Google Workspace (G Suite)
Strong working knowledge of macOS and Windows operating systems
Strong communication and presentation skills
Maintains a high level of professionalism
Ability to communicate with students, staff, and colleagues; read academic texts and materials, student papers, etc.; operate a personal computer and audio-visual equipment; stand or sit for one to three hours at a time; drive to off-site meetings, conferences, or to observe student interns; and move around campus for classes and meetings.
The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Nice To Haves

3 years of IT experience preferred
CompTIA A+, Network+, or Security+ certification preferred
Experience using large language models (LLMs) and other AI tools to increase productivity and efficiency preferred

Responsibilities

Perform computer imaging, staging, and installation
Troubleshoot hardware and software issues
Repair or replace damaged hardware
Reconfigure computers to support compatible software
Manage IT assets, including inventory control requirements
Assist with onboarding student and staff email and computer accounts
Assist with help desk calls, room scheduling, and IT support tickets
Purchase IT supplies and equipment for the College in accordance with the Purchasing Card and Procurement Policies
Comply with all Dixie Tech policies and procedures
Perform other duties as assigned