IT Technician
About The Position
This role provides essential hardware and software support to end users, ensuring the smooth operation of workstation hardware, peripherals, and enterprise software packages. The IT Technician will communicate with management, users, and team members to resolve issues, maintain network devices, and support the phone system. Responsibilities include analyzing and monitoring system performance, performing preventative maintenance, and assisting with system expansion. The position requires working effectively as part of the Enterprise team, participating in an IT on-call rotation, and maintaining Title 31 Compliance. Other duties as assigned.
Requirements
- Must be age 21 or older.
- Must qualify for a “Key” Tribal Gaming License.
- Must have excellent verbal and written communication skills.
- Must be flexible with work hours, including occasional after-hours emergencies.
- Must have excellent interpersonal skills.
- Professional appearance and superior customer service skills required.
- High school graduate or GED required.
- Six months of IT desktop support experience including Microsoft operating systems and Office Suite required.
- An associate degree in a related field may be considered in place of work experience.
Nice To Haves
- Suitable IT related degree (associate degree or higher)
- One or more industry standard certification such as CompTIA A+ or Net+
Responsibilities
- Provide hardware and software support to end users, including training and problem-solving assistance.
- Maintain the day-to-day functionality and integrity of workstation hardware and the associated peripherals.
- Support Enterprise software packages to ensure consistent, reliable service delivery.
- Communicates with management, users, and team members to resolve issues.
- Maintain network devices as needed, including, but not limited to, switches, firewalls, and wireless networks.
- Support phone system; including configuring, troubleshooting, and maintaining PBX, switches, and telephones.
- Analyze and monitor hardware, software, and procedures to maintain performance and identify improvement opportunities.
- Perform regularly scheduled preventative maintenance to ensure performance and stability of hardware and applications.
- Record all requests and incidents in help desk ticketing software.
- Assist planning and implementing expansion of systems as demand grows.
- Work respectfully and effectively as part of the Enterprise team to ensure guest satisfaction, asset protection, and co-worker respect.
- Participate in IT on-call rotation for after-hours support.
- Maintaining Title 31 Compliance accurately.
- Other duties as assigned.
Benefits
- Best benefits in the market
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
